Who can I contact if I have a doubt?

Click on "contact us" or on the blue messenger button at the bottom right and send us a message! We will reply to you within 24 hours

How long will it take to receive my package?

We ship orders within 48-72h from payment, after which please allow 7-15 days for delivery. Delivery times vary according to demand and shipping location.

Does shipping cost?

We offer free shipping throughout Europe.

Do I get a confirmation number when I receive my order?

Yes, you will receive an order confirmation email with an order number immediately after making the payment.

Who can I contact if there is a problem with my order?

All requests can be sent to kittyitalyhelp@gmail.com or on our Kittyitaly Facebook page.
We will make sure the problem is resolved as quickly as possible.

How can I pay?

We accept all major credit cards: Visa, Mastercard, Discover, Amex and even PayPal.

Do you accept payment on delivery?

No, we currently do not accept payment on delivery.

I am having difficulty ordering / ordering wrong, can you help me?

Yes, you can contact us and tell us the product you want to buy. We will arrange to place the order for you. 

If I enter my email address, will I sell my information?

We do not sell any information of our customers. The e-mails are used only for information relating to the order or for sending newsletters from us on promotions and coupons for discounts (if you choose to activate the subscription to the newsletters).